Part-Time Patient Registration Customer Service Representative

About the role

R1 is a revenue cycle technology company serving hospitals, health systems and medical groups, and is hiring a part-time Patient Registration Customer Service Representative for its Ascension St. John Jane Phillips Medical Center Hospital site. The schedule is PRN, part-time as needed, 48 hours per month with 24 hours on call. The role is the first point of contact for patients, helping them get fast, compassionate and accurate access to care.

Key responsibilities

• Assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Minimize delays in registration so timely access to care is supported
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and give cost estimates when applicable
• Collaborate with nurses, physicians and care teams to keep patient flow smooth

Required profile

• High School Diploma or GED
• Ability to pass a background check, drug test and meet vaccination requirements
• No healthcare background is required; training is provided
• Experience with patient access, medical registration, insurance verification or front desk is a plus

Required skills

• Exceptional customer service, communication and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask, prioritize quickly and handle shifting priorities

What we offer

• Base pay of $16.50 - $20.66 per hour, depending on role, level, location, experience and education
• Training in healthcare administration and patient access, with exposure to revenue cycle and insurance processes
• A supportive team environment and opportunities for growth within R1