Part-Time Patient Customer Service Representative

About the role

R1, a provider of revenue cycle technology, is hiring a Patient Registration Customer Service Representative for Ascension St. Vincent Hospital in Indianapolis. The role is part-time, PRN, with a minimum of 48 hours per month and 24 hours on call, and additional shifts available. No healthcare background is required; full training is provided.

Key responsibilities

• Register patients efficiently using multiple computer systems
• Answer phones and gather information quickly and accurately
• Help patients navigate the registration process and answer questions with confidence and compassion
• Assist patients who may be ill, anxious or confused
• Navigate diverse insurance plans and coverage details (with training)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Required profile

• High school diploma or GED
• Strong customer service experience
• Able to pass a background check, drug test and meet vaccination requirements
• Preferred: medical or healthcare experience (not required)

What we offer

• Base pay of $16.12 - $23.21 per hour, depending on role, level, location, experience and education
• Full training and a supportive team environment
• Opportunities for career growth within healthcare