Paint Specialist

About the role

O'Reilly Auto Parts is hiring a Paint Specialist for its store in Smithfield, North Carolina. The role builds and maintains relationships with PBE (Professional Body Equipment) customers, provides color matching and paint mixing services, and supports sales growth together with the Store Manager. Bilingual candidates are encouraged to apply.

Key responsibilities

• Build strong relationships with retail and professional PBE customers and offer color-matching expertise and paint product advice
• Identify OEM paint codes, enter formulas on the formula retrieval computer and mix and tint paint according to manufacturer specifications
• Use color matching tools such as ColorNet, Paint Manager, variant decks and spectrophotometers
• Maintain the mixing room, scales, mixing machines and paint counter in a clean, safe environment
• Manage PBE inventory, including stock checks, monthly cycle counts and adding or removing products with the Store Manager
• Follow a weekly call schedule and call summary, reviewed by the Store Manager and submitted monthly to the District Manager
• Coordinate delivery specialists with the Installer Service Specialist and promote customer service programs such as Hi-5 and the Low Price Guarantee
• Handle labor claims and PBE warranty cases, train other team members, and keep contract customers informed
• Greet walk-in customers, accept cash, checks and credit cards, handle returns and complaints, and help with image maker, planograms and clerical work
• Complete required FastTrack training modules and keep up with industry news, including EPA and OSHA regulations

Required profile

• Strong verbal and written communication skills
• Ability to quickly match alphanumeric sequences and to multitask between phone and in-store customers
• Outstanding, friendly and professional customer service
• Desired: automotive paint and body knowledge or experience, technical schooling, fluency in multiple languages (Spanish highly desired)

What we offer

• Competitive wages and paid time off
• Stock purchase plan and 401k with employer contributions starting day one
• Medical, dental and vision insurance with optional FSA
• Tuition assistance and career growth opportunities