Paint Specialist

About the role

O'Reilly Auto Parts is hiring a Paint Specialist for its store in Kernersville, NC. The role builds and maintains relationships with PBE (Professional Business Equipment) customers, provides color matching and paint mixing services, and supports retail and professional customers with technical assistance and sales tools.

Key responsibilities

• Build strong relationships with PBE customers, retail and professional, and offer color matching expertise and paint product advice
• Identify OEM paint codes, enter formulas on the formula retrieval computer and mix and tint paint according to manufacturer specifications
• Use color matching tools such as ColorNet, Paint Manager, variant decks and spectrophotometers
• Maintain the mixing room, scales, mixing machines and paint counter in a clean, safe environment
• Manage PBE inventory, including stock checks, monthly cycle counts and adding or removing products with the Store Manager
• Follow a weekly call schedule and call summary, reviewed by the Store Manager and submitted monthly to the District Manager
• Coordinate delivery specialists with the Installer Service Specialist and promote customer service programs such as Hi-5 and the Low Price Guarantee
• Gather information for labor claims and PBE warranties, train other team members, and handle walk-ins courteously
• Process cash, checks and credit cards, accept returns, and handle customer complaints per policy
• Help with daily image maker, planogram updates, stock adjustments and paperwork, and work with Territory Sales Managers on professional customer service

Required profile

• Strong verbal and written communication skills
• Ability to quickly match alphanumeric sequences and to multitask between phone and in-store customers
• Outstanding, friendly and professional customer service
• Bilingual candidates encouraged; Spanish fluency highly desired
• Desired: automotive paint and body knowledge or experience, technical schooling

Required skills

• Color matching tools (ColorNet, Paint Manager, spectrophotometers)
• FastTrack training modules for the position

What we offer

• Competitive wages and paid time off
• Stock purchase plan and 401k with employer contributions starting day one
• Medical, dental and vision insurance with optional FSA
• Tuition assistance and career growth opportunities