Outbound Appointment Setter - Remote

About the role

Royal York Property Management is hiring Outbound Appointment Setters to speak with residential property owners about its rental-guarantee program, which costs C$100 per month and covers the owner's rent if a covered tenant defaults. The work is remote and full-time, with U.S. Eastern Time business hours. Annual target earnings are C$40,000 to C$50,000.

You will contact company-provided property-owner leads through an automatic dialer, introduce the program, ask qualification questions, handle objections and move interested owners to a Royal York sales representative. Most qualified owners are transferred live rather than booked for another day; you do not complete the final sale or determine approval.

Key responsibilities

• Make high-volume outbound calls using an automatic dialer and gain the owner's attention quickly.
• Introduce Royal York and the rental-guarantee program, explain the C$100 monthly cost and its potential value.
• Ask questions about the owner and their rental property, confirm the number of properties and whether they are occupied or vacant.
• Respond to objections on price, need, timing, trust or existing tenants, then ask qualified owners to speak with a sales representative.
• Schedule callbacks or appointments when required, and record accurate notes, outcomes and call dispositions.
• Follow campaign scripts, qualification rules and opt-out procedures, and meet hourly and daily transfer or appointment targets.

Required profile

• Three or more years of experience in appointment setting, outbound calling, telesales, lead generation, call-centre sales or live transfers.
• Experience qualifying prospects before scheduling an appointment or making a transfer.
• Clear and professional spoken English, and the ability to stay calm with skeptical or impatient owners.
• Full-time availability during U.S. Eastern Time business hours.
• Property management, real estate, insurance, financial services, telecommunications, home services or other consumer-sales experience is an asset but not required.

Required skills

• Experience using an automatic or predictive dialer.
• Strong objection-handling and persuasive communication skills.
• Accurate CRM, call-note and disposition habits.
• Willingness to receive coaching and apply feedback.
• Preferred: experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools or Readymode.

Remote work requirements

• Computer with at least 16 GB of RAM, dual monitors including an external one of at least 22 inches.
• Wired USB noise-cancelling headset, webcam, quiet workspace and wired internet of at least 100 Mbps download speed.
• Backup internet and power arrangements, and the ability to use a dialer, CRM and campaign system at the same time.

To apply, send your résumé; a short pre-recorded video interview with realistic calling scenarios is sent within 24-48 hours if your background fits.