Organizational Change Management Specialist

About the role

Shield AI is a venture-backed defense-tech company building intelligent systems to protect service members and civilians. It is looking for a hands-on change management lead to build its OCM function from the ground up for IT, Enterprise Operations and Cybersecurity. The role suits someone who understands the technology well enough to earn credibility with engineers and translate technical change into actions every employee can take.

Key responsibilities

• Build the OCM program: frameworks, templates, playbooks, intake process and success metrics.
• Own change strategy and execution for major initiatives such as identity and access changes, endpoint and device management, security controls and compliance (e.g. CMMC/NIST 800-171), ERP and business system rollouts, collaboration tool migrations and new IT service models.
• Partner with IT, EntOps and Cyber leaders early in project planning to assess impact, readiness and risk.
• Run stakeholder analysis and change impact assessments across engineering, manufacturing, flight ops and corporate teams.
• Create communications, training and enablement: announcements, FAQs, how-to guides, short videos, office hours and change champion networks.
• Measure adoption with ticket volume, usage telemetry, compliance rates and surveys, and adjust course.
• Coordinate release and change calendars so employees face few disruptions at once.
• Act as the voice of the end user and push back when a rollout plan is not ready for people.

Required profile

• 8+ years in organizational change management, including at least 3 years supporting IT, security or enterprise technology programs.
• A track record of building a change function or program, not just executing someone else's.
• Strong writing skills, able to turn a dense technical spec into a clear announcement.
• Comfortable working with ambiguity in a fast-moving, high-growth environment.

Required skills

• Technical fluency: SSO/MFA, identity providers (Okta, Entra ID), MDM (Intune, Jamf), ITSM (ServiceNow, Jira Service Management), SaaS migrations and security controls.
• Familiarity with a change methodology (Prosci/ADKAR, Kotter or similar).
• Preferred: Prosci or CCMP certification, experience in defense/aerospace or regulated environments (CMMC, ITAR, FedRAMP, NIST), background in IT project management, service delivery or technical training, and experience supporting security awareness or compliance programs.