Operations & Customer Service Manager (Remote)

About the role

Spin is the UK's leading tennis app, connecting players through leagues and socials, and is now bringing that experience to padel. It is an established, profitable and growing business with more than 50,000 players in London, aiming to become the go-to app for recreational players worldwide. This fully remote role works directly with the co-founders, taking ownership of day-to-day operations and customer support so that leagues and socials run smoothly. Pay is $1,000-$1,200 per month depending on experience and skills.

Key responsibilities

• Keep socials running smoothly: confirm hosts, organise tennis balls and equipment, monitor weather and manage cancellations or last-minute changes.
• Support players: answer customer enquiries by email, resolve booking and payment issues, and help players understand leagues, socials and playing levels.
• Improve how the team works: use AI and automation to streamline recurring tasks, improve customer support and keep processes organised and up to date.

Required profile

• Plays tennis or padel and understands the player experience.
• Excellent written and spoken English, confident communicating with players and teammates.
• Organised and detail-oriented, able to track tasks and follow up.
• Helpful, thoughtful and takes ownership of resolving problems.
• Comfortable with technology and willing to learn; recent graduates and those with customer service or operations experience are welcome.