Onsite Manager - Recruitment Programs

About the role

The Onsite Manager is the primary client contact for Adecco programs and the first point of escalation for client questions and concerns. The role aligns with the client's business objectives and is accountable for the strategic, long-term evolution of the client program, including its direction and operational management. It covers the day-to-day recruitment and fulfillment activities, performance against KPIs and the development of the teams and programs.

Key responsibilities

• Build and maintain strong relationships with key client contacts (HR, Operations) and grow and retain accounts while maximizing fill rate, time to fill and NPS scores.
• Prepare and present monthly and quarterly business and performance reviews to the vertical Director and/or VP.
• Serve as escalation point for Client, Procurement, Operations and HR managers on issues involving the client program and associates.
• Ensure client requirements (operational and contractual) are met within agreed SLA targets, obtain credit references and set credit limits.
• Price and sell services (conversions, temporary and permanent placement) and act as a brand ambassador and thought leader.
• Partner with clients to define strategic objectives and hiring needs, and use the TOM system to strengthen the client relationship.

Required profile

• High school diploma or equivalent and 5+ years of relevant work experience; 2-5 years of managerial or supervisory experience in the service provider industry preferred.
• Proven track record of improved customer service levels and satisfied client relationships.
• Ability to manage a recruitment team in a fast-paced environment and to build client networks.
• In-depth knowledge of recruiting practices compliant with federal and state laws and company policies.

Required skills

• Proficiency in MS Office (Word, Excel and PowerPoint).
• Ability to establish and manage KPIs and SLAs, and to develop policies, procedures and goals.
• Excellent written and verbal communication and organizational skills.

What we offer

• Anticipated annual base salary of $64,529 - $107,549, plus incentive compensation.
• Medical, dental, vision, term life and AD&D insurance, disability coverage, commuter benefits, wellness plans and a 401k plan.
• Paid leave including up to 152 hours of PTO, 10 paid holidays, a community service day and up to 6 weeks of paid parental leave.