Onsite Manager II

About the role

The Onsite Manager II is fully accountable for Adecco programs at mid to large clients that may span multiple locations and/or shifts. The manager aligns with the client's business objectives, drives the strategic, long-term evolution of the client program and manages all business activities, including daily recruitment and fulfillment. The role also covers recruiting, training, managing and developing the onsite team and delivering quality customer service to candidates and clients.

Key responsibilities

• Build and maintain strong relationships with key client contacts (HR, Operations) and grow and retain accounts while maximizing fill rate, time to fill and NPS scores.
• Prepare and present monthly and quarterly business and performance reviews to the vertical Director and/or VP.
• Act as escalation point for client, procurement, operations and HR managers and ensure client requirements and SLA targets are met.
• Obtain credit references and set client credit limits, and use the TOM system to strengthen client relationships.
• Pricing and selling services (conversions, temporary and permanent placement).
• Manage a recruitment team in a fast-paced environment, measure results against KPIs and SLAs, and interpret data and trends.

Required profile

• High school diploma or equivalent and 5+ years of relevant work experience; 2-5 years of managerial/supervisory experience in the service provider industry preferred.
• Proven track record of improved customer service levels and strong working relationships with colleagues and management.
• Ability to build and maintain client relationships and networks, and to manage a recruitment team.
• In-depth knowledge of recruiting practices compliant with federal and state laws and company policies.

Required skills

• Proficiency in MS Office (Word, Excel and PowerPoint).
• Ability to establish and manage KPIs and SLAs, and to develop policies, procedures, goals and objectives.
• Excellent written and verbal communication and organizational skills.

What we offer

• Medical, dental, vision, term life and AD&D insurance, disability insurance, and a 401k plan or non-qualified deferred compensation plan.
• Personal time off accrual up to 152 hours a year, 10 paid holidays, a community service day and up to 6 weeks of paid parental leave.