Online Producer (Remote)

About the role

The Live Online Producer provides excellent customer service and technical support during live webinars, ensuring smooth experiences for clients and facilitators.

Key responsibilities

• Support a variety of online webinar platforms including Zoom, Webex, and Microsoft Teams, and learn additional platforms as needed.
• Build strong relationships with clients and internal facilitators through clear communication and creative problem‑solving.
• Troubleshoot audio/visual issues, manage attendee muting, and handle audio cues throughout the session.
• Provide feedback to improve the webinar experience for participants and facilitators.
• Assist facilitators with administrative tasks such as capturing comments, distributing digital materials, and taking attendance.

Required profile

• 1+ years of experience in customer service or call centers.
• Some college education.
• Ability to read and speak Spanish.
• Critical thinker who can troubleshoot and adapt quickly.
• Motivated team player with a strong work ethic, able to work a flexible schedule for an international audience.

Required skills

• Zoom
• Webex
• Microsoft Teams
• Outlook
• Google Drive