Office Manager

About the role

myDental, a multi-specialty dental group serving Austin and nearby communities, is hiring an Office Manager for several locations. As the leader of your location, you will oversee daily operations, support your team and ensure every patient receives the myDental Experience. The position is full-time.

Key responsibilities

• Deliver the myDental Experience for every patient and foster a pleasant, productive and safe work environment
• Coach, train and supervise all office staff to uphold company standards
• Ensure optimal scheduling of patient appointments to maximize provider efficiency and patient flow
• Oversee treatment planning coordination and explain procedures to patients
• Manage accounts receivable and perform end-of-day cash and payment reconciliation
• Handle patient concerns and complaints empathetically, with timely follow-up
• Maintain OSHA and HIPAA compliance and enforce company policies
• Partner with HR on employee matters and keep accurate employee records
• Maintain office condition and coordinate repairs

Required profile

• At least 2 years of dental office management experience
• At least 2 years of dental treatment coordination experience
• High school diploma or equivalent; additional education a plus
• Fluent Spanish (spoken and written) strongly preferred

Required skills

• Dentrix practice management software experience strongly preferred
• Leadership, communication and interpersonal skills
• Ability to coach, motivate and develop a team
• Critical thinking, problem-solving and decision-making
• Organization, attention to detail and effective delegation

What we offer

• Comprehensive training and mentoring programs
• Competitive pay plus performance-based bonuses
• Health, dental and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Employee discounts