Office Associate - Overpayment Review Account Support

About the role

The Illinois Department of Human Services, Office of Fiscal Services, Bureau of Collection Services, is hiring an Office Associate for its Overpayment Review - Account Support unit in Springfield. The associate provides complex clerical office support and assistance, taking client calls on Department of Employment Security Over Payments (DESOP) cases and entering client data on the Illinois Disqualified Recipient System.

Key responsibilities

• Take phone calls from clients on DESOP cases and help resolve claim issues
• Enter and update client information on the Illinois Disqualified Recipient System, which tracks SNAP disqualifications
• Maintain files on a personal computer to track referrals, undelivered legal notices, account demographics and recoupment cases
• Screen incoming mail
• Review computer-generated reports from Management Information Services and the Office of Inspector General to check the quality and accuracy of duplicate assistance and fraud referrals
• Perform other duties within the scope of the above

Required profile

• High school level knowledge, skill and mental development
• Two years of office experience
• Ability to use office equipment, including personal computers
• Must be authorized to work in the United States on a full-time basis; the state does not sponsor visas

Required skills

• Keyboarding at 45 wpm
• Data entry and file management

What we offer

• Anticipated salary of $4,144-$5,429 per month ($49,728-$65,148 per year)
• Pension program and competitive group insurance (health, life, dental, vision)
• 12 paid sick days, 13 paid holidays, 10-25 vacation days and 3 personal business days
• Flexible schedules where available, 12 weeks of paid parental leave and deferred compensation program
• Pre-tax programs, GI Bill benefits for veterans and a 5% salary differential for bilingual positions

Applications must be submitted electronically through the State of Illinois online application system; paper applications are not accepted. The position is full-time, Monday to Friday, 8:30am-5:00pm with a one-hour unpaid lunch, and requires occasional reporting to the headquarters in Springfield.