NICE Engineer

About the role

The NICE Engineer will design, develop, and maintain data integration solutions supporting call recording, interaction analytics, and workforce management platforms. This onsite role works across Jersey City, Charlotte, and Plano to deliver scalable, secure, and high‑performance data pipelines.

Key responsibilities

• Extract, transform, and analyze data from SQL databases and various structured/unstructured sources.
• Develop automated workflows and data pipelines using Python, Java, and PowerShell.
• Build, integrate, and maintain RESTful and SOAP API connections for data ingestion and operational processes.
• Perform data cleansing, merging, and manipulation to support analytics and reporting.
• Create dashboards and visualizations with Excel, Tableau, or Power BI.
• Collaborate with architecture, analytics, and business teams to define requirements and deliver solutions.
• Document technical designs, code repositories, and operational runbooks.
• Lead solution design reviews, ensuring security, performance, scalability, and reliability.

Required profile

• Strong experience with Genesys Cloud, NICE Call Recording, Nexidia Interaction Analytics, and NICE/IEX Workforce Management.
• Proficiency in building data pipelines and API integrations.
• Ability to work onsite and coordinate with cross‑functional teams.
• Experience with impact assessments and solution‑driven discussions.

Required skills

• Genesys Cloud
• NICE Call Recording
• Nexidia Interaction Analytics
• NICE/IEX Workforce Management
• APA
• Robotic Automation
• Symon/Korkyt Wallboard technology
• SQL
• Python
• Java
• PowerShell
• RESTful API
• SOAP API
• Excel
• Tableau
• Power BI