Medical Support Assistant (Remote)

About the role

International SOS Government Medical Services is hiring a Medical Support Assistant (MSA) to provide remote administrative and scheduling support for Veterans accessing healthcare through a coordinated medical network. The role covers managing appointments, processing referrals, maintaining patient records and coordinating with healthcare providers. It is a non-clinical, full-time position paid $18.74-$22.00 per hour.

Key responsibilities

• Schedule, track and manage patient appointments, including pre-appointment communications and follow-ups.
• Process and monitor referrals and coordinate authorized care with community healthcare providers.
• Maintain accurate patient demographic, insurance, emergency contact and administrative records.
• Review and process medical records, electronic orders, referrals, appointment updates, faxes and related documentation.
• Respond professionally to inquiries from Veterans, family members, healthcare providers and internal teams.
• Manage assigned administrative tasks independently and safeguard confidential patient information.
• Identify and escalate scheduling problems, documentation discrepancies and system issues.

Required profile

• High school diploma or GED equivalency.
• At least 6 months of customer service experience.
• U.S. citizenship or a Permanent Resident Card.
• Successful completion of background screening, including a Public Trust determination.
• Able to sit or stand for long periods, occasionally bend or stoop, and lift up to 15 pounds.

Required skills

• Typing at least 50 words per minute.
• Basic understanding of medical terminology, healthcare scheduling and patient record management.
• Strong verbal and written communication skills.
• Organization, attention to detail, confidentiality, problem-solving and independent task management.