Medical Receptionist & Clinical Administrative Coordinator

About the role

We are looking for an experienced Medical Receptionist & Clinical Administrative Coordinator to support a growing U.S.-based gastroenterology practice. The role is fully remote and focuses on patient communications, appointment scheduling, prescription coordination, medication prior authorizations, and diagnostic service scheduling.

Key responsibilities

• Handle inbound/outbound patient calls, respond to inquiries, and manage scheduling, rescheduling, and follow‑up appointments using eClinicalWorks (eCW).
• Process prescription requests, refills, and coordinate communications between patients, providers, and pharmacies via Squad Health.
• Initiate and follow up on medication prior authorizations, verify insurance eligibility, and address denied requests.
• Schedule laboratory, radiology, and imaging appointments, communicate preparation instructions, and route results to providers.

Required profile

• At least 1 year of hands‑on experience supporting a U.S. medical practice.
• Direct experience with eClinicalWorks (eCW) for scheduling and documentation.
• Strong written and verbal English communication skills.
• Ability to work independently in a remote environment while staying in consistent contact with the clinic team.

Required skills

• eClinicalWorks (eCW) – patient scheduling, EMR, prescriptions.
• Zoiper5 – inbound and outbound patient calls.
• TriFetch – AI‑assisted clinical workflow support.