Medical Receptionist & Clinical Administrative Coordinator

About the role

We are seeking a highly organized Medical Receptionist & Clinical Administrative Coordinator to support a growing U.S.-based gastroenterology practice. The role is fully remote and focuses on patient communications, scheduling, prescription coordination, and diagnostic service management.

Key responsibilities

• Handle inbound/outbound patient calls, inquiries, and communications via phone, email, and text.
• Schedule, reschedule, and coordinate appointments, procedures, and follow‑ups using eClinicalWorks (eCW).
• Process prescription requests, refills, and coordinate with pharmacies through Squad Health.
• Initiate and follow up on medication prior authorizations and verify insurance coverage.
• Arrange laboratory, radiology, and imaging appointments and ensure results are routed to providers.

Required profile

• Minimum 1 year of hands‑on experience supporting a U.S. medical practice.
• Proficient in eClinicalWorks (eCW) for scheduling and documentation.
• Strong written and verbal English communication skills.
• Ability to work independently in a remote environment while staying coordinated with clinic staff.

Required skills

• eClinicalWorks (eCW)
• Zoiper5 (phone system)
• Squad Health (prescription platform)
• TriFetch (AI‑assisted workflow tool)