Manager, Training and Onboarding

About the role

This position sits within Thyme Care’s Quality, Training and Development organization. As Manager, Training and Onboarding you will own the strategy and execution of new‑team‑member ramp‑up, lead a team of trainers and embed learning into daily workflow to accelerate proficiency.

Key responsibilities

• Own the onboarding experience from day one to full productivity, defining proficiency milestones and building measurement infrastructure.
• Design and manage role‑specific ramp programs that balance clinical knowledge, system fluency, process adherence and on‑the‑job application.
• Lead, coach and develop a team of trainers, setting expectations, providing feedback and fostering a culture of curiosity.
• Partner with senior leadership and cross‑functional stakeholders to ensure learning is integrated into the flow of work.
• Measure, analyze and report on time‑to‑proficiency outcomes, continuously removing barriers that slow ramp.

Required profile

• Proven experience designing and delivering onboarding or learning programs.
• Demonstrated ability to lead and develop a high‑performing team.
• Strong analytical mindset to define metrics, track progress and drive improvements.
• Excellent communication and stakeholder‑management skills.
• Ability to thrive in a fast‑growing, tech‑enabled healthcare environment.

Required skills