Manager, Payroll Operations I (Wage Garnishment)

About the role

The Manager, Payroll Operations I leads a high-volume Wage Garnishment Operations team within Dayforce, a global human capital management (HCM) company. The role provides day-to-day leadership for Wage Attachment Specialists and Managed Operations Specialists who process child support orders, tax levies, creditor garnishments and other legally mandated deductions. The manager ensures wage garnishment activity is accurate, timely and compliant with federal, state, provincial and client requirements, and is accountable for team performance, quality, productivity, client service and continuous improvement across a globally distributed operation supporting U.S. and Canadian payroll functions.

Key responsibilities

• Lead, coach and develop specialists through regular one-on-one meetings, performance conversations, documentation and career development planning.
• Oversee daily operations across global locations so orders are received, reviewed, entered, maintained and processed accurately and on time.
• Manage schedules, staffing, workloads and coverage to meet demand and service-level commitments.
• Monitor productivity, accuracy, quality, audit results, turnaround times and aging work, and implement corrective actions.
• Maintain quality controls that reduce errors while meeting client requirements, policies, regulations and service-level agreements.
• Partner with clients, payroll teams and internal stakeholders to resolve complex issues and document, escalate and follow up on issues.
• Lead team meetings and collaborate with peer leaders to keep processes aligned, efficient and scalable.
• Identify process-improvement opportunities and recommend data-informed changes to leadership.

Required profile

• Three or more years of people leadership experience in a high-volume wage garnishment, payroll, benefits or related operations environment; direct experience managing or supporting a wage garnishment team is strongly preferred.
• Bachelor's degree preferred, or an equivalent combination of education and experience; industry-related certification is an asset.
• Experience in an outsourcing or consulting environment is preferred.
• Adaptability, flexibility and the ability to manage change with composure.

Required skills

• Knowledge of wage garnishment processes, order types, compliance requirements and payroll deductions.
• Knowledge of North American payroll practices; U.S. and Canadian payroll experience preferred.
• Experience managing staffing, schedules, quality, productivity, service levels and operational risk.
• Excellent written and verbal communication, strong problem-solving, planning and prioritisation skills.

What helps stand out: experience leading a high-volume wage garnishment team, strong knowledge of child support orders, tax levies and creditor garnishments, experience coaching Wage Attachment or Managed Operations Specialists, a track record of using metrics to improve quality, and experience managing or collaborating with offshore teams.