Manager III, Customer Engineer (M3) - PDC

About the role

Applied Materials, a global leader in materials engineering solutions for display and semiconductor chips, is hiring a Manager III Customer Engineer (M3) in Phoenix, AZ. The role covers forecasting, managing service agreements and start-ups, and supporting customer engineers and their satisfaction.

Key responsibilities

• Forecast financial, manpower and operational requirements for key businesses (start-up, warranty, service agreements, paid service)
• Pursue service agreement business together with marketing and sales
• Manage start-ups in time and cost, local inventories and RMA procedures, and maintain DSO to goal
• Manage systems start-up and warranty costs under reserve
• Ensure customer satisfaction with company service and system performance, and achieve guaranteed uptime and other sold parameters
• Interview, hire and train customer engineers as needed, and ensure their safety practices
• Develop CE skills and identify and develop managerial and specialist talent
• Communicate business progress, set goals, establish training and career plans, and escalate system down-times so systems return to service as soon as possible
• Promote quality improvement to reduce cycle time and continuously improve technical performance

Required profile

• In-depth understanding of concepts, theories and principles in the own job family and basic knowledge of related ones
• Understanding of the industry and how the area contributes to objectives
• Ability to manage a generally homogeneous team and adapt plans to service and operational challenges
• Ability to identify and resolve technical, operational and organizational problems
• Ability to guide, influence and persuade others internally and externally
• Compliance with Applied Materials' global Standards of Business Conduct and ethical conduct

What we offer

• Salary of $88,000 to $121,000, depending on location, hire grade, knowledge, skills, experience and internal equity
• Full-time position with travel of about 20% of the time; relocation eligible
• Comprehensive benefits package, with possible eligibility for a bonus and stock award program