Customer Engineer Manager

About the role

Applied Materials, a global leader in materials engineering solutions for display and semiconductor chips, is hiring a Customer Engineer Manager in Phoenix, AZ (Boise, ID also listed). The role manages customer relationships and the customer engineers in its district, acts as the main interface with product divisions and supports system installations. It is a full-time position with travel of about 25% of the time and relocation eligibility.

Key responsibilities

• Maintain customer relationships across all levels in the district and carry out regular customer visits
• Manage, coach and direct customer engineers, including salary and career planning, corrective actions, objectives and performance appraisals
• Act as the main interface with Product Divisions: technical support, training, spares and reliability
• Monitor the CSD Award Program and the mentor program for new engineers, and run escalations
• Work with the District Sales Engineer on account planning and provide a support plan for system sales to CSD Management, Sales and Field Engineering
• Prepare the district's financial forecast and manage cost efficiency
• Handle system installation planning, reporting, execution, pre-facility and start-up meetings, and manage the RMA procedure
• Track and audit customer engineer hours, measure their effectiveness and take corrective action

Required profile

• Bachelor's degree
• Understanding of Applied Materials' global Standards of Business Conduct and compliance with them
• Ability to give direction to employees, recommend policy changes and exercise judgment within defined procedures

What we offer

• Salary of $88,000 to $121,000, depending on location, hire grade, experience and skills
• Comprehensive benefits package, with possible bonus and stock award program
• Supportive work culture focused on learning and career development