Logistics Operations Manager – On‑Site Customer Role

About the role

Expeditors is seeking a Logistics Operations Manager to work directly on a customer site in China Grove. You will lead daily warehouse activities, manage performance metrics, and act as the primary liaison for operational exceptions.

Key responsibilities

• Serve as the single point of contact for all NC/SC operations exceptions and reporting.
• Monitor and improve Key Performance Indicators such as OTIF, dock‑to‑stock, inventory accuracy, ticket SLA compliance, and cost‑saving initiatives.
• Oversee day‑to‑day warehouse operations in a 780k+ sq ft facility, ensuring service commitments are met.
• Collaborate with 3PL partners and internal teams to refine on‑site and off‑site processes.
• Coordinate with hubs, spokes, and transportation to maintain stable flow and capacity.
• Provide issue management, escalation, and root‑cause corrective actions.
• Support occasional off‑shift/on‑call coverage and regional travel (15‑25% of time).

Required profile

• Proven experience in logistics or warehouse operations management.
• Strong influence‑without‑authority leadership and coaching abilities.
• Customer‑focused mindset with the ability to work within the client’s culture.
• Excellent analytical skills for KPI tracking and corrective‑action planning.

Required skills

What we offer

• Opportunity to work within a global Fortune 500 logistics network.
• Professional development and internal promotion pathways.
• Collaborative, innovative environment focused on customer service.