LMS Administrator - Learner Support

About the role

MSX International, a partner to vehicle manufacturers, retailers and mobility organisations for more than 30 years, is hiring a long-term LMS Administrator (Learner Support) in Irvine, California. The role helps learners, managers and internal stakeholders use an automotive client's learning platform, combining day-to-day LMS administration, learner issue resolution and disciplined support operations. It is a hybrid position with standard business hours.

Key responsibilities

• Learner support (45%): handle learner and stakeholder requests, resolve common LMS issues such as navigation, course access, enrollment, assignments and completions, investigate missing or incorrect learning history and assessments, and escalate complex cases.
• LMS administration (25%): perform administrative tasks within approved permissions, support learner-profile, enrollment, class, assignment and learning-record inquiries, validate the impact of changes and keep accurate records.
• Support operations (15%): maintain the support queue, categories, routing, templates and escalation records, create and update FAQs, knowledge-base articles and troubleshooting guides, and document repeatable procedures.
• Reporting and improvement (10%): report on ticket volume, issue types, aging, escalations and resolutions, and recommend improvements.
• Transition and handoff (5%): take part in readiness, UAT, cutover and hypercare, receive knowledge transfer and help maintain long-term support procedures.

Required profile

• Bachelor's degree in a relevant field or equivalent education and experience.
• Experience supporting or administering an LMS in a learner-facing environment.
• Experience investigating learner access, enrollment, assignment, completion or training-record issues.
• Experience managing requests through a ticketing or case-management process.
• Strong customer service, written communication, troubleshooting judgment and attention to record accuracy.

Required skills

• Proficiency with Microsoft Office and collaborative tools such as Teams and SharePoint.
• Preferred: SAP SuccessFactors Learning, Cypher Learning or LMS transition experience, knowledge-base article creation, tiered support and ticketing platforms, and automotive retail or field-team learner support.

What we offer

• Estimated salary range of $75,000 to $105,000 depending on experience.
• Organizational benefits provided by the recruiter or HR representative.
• Hybrid work in Fountain Valley / Irvine, CA, with occasional travel to client sites.