Leasing Professional - The Residences at Front Row

About the role

The Leasing Professional coordinates the community's marketing, leasing and renewal strategies to reach occupancy, revenue and resident retention goals. The position covers all activities related to leasing new residents, keeping residents satisfied during their lease and securing renewals. It is a transition-stage, lease-up community of 545 units, with a Monday-to-Friday schedule plus rotating weekends.

Key responsibilities

• Greet and qualify prospects, give tours and show apartments, process applications, run credit and criminal background checks, prepare leases and move-in packages, and ensure a smooth move-in and lease signing.
• Inspect apartments before move-in so they are move-in ready and schedule outstanding items with maintenance.
• Stay informed on market and competitor conditions, develop short- and long-term marketing plans, and follow community policies on concessions and specials.
• Run marketing activities such as resident referral and employer outreach, and use online tools (Craigslist, Facebook, e-mail, other websites).
• Use on-site property management software (OneSite, Yardi, etc.) to track availability, traffic and leasing activity and manage resident and prospect data.
• Keep show units and the leasing office in top condition, communicate upkeep needs to maintenance, and merchandise show units and amenities.
• Follow up with prospects and new residents by e-mail, thank-you notes and calls to close leases and renewals.
• Prepare renewal letters and packages, contact renewing residents before move-out, and make sure renewal documents are signed on time.
• Respond promptly and courteously to resident and owner concerns and escalate requests as needed.

Required profile

• All licenses and certifications required by state and local jurisdiction.
• Valid driver's license to operate a golf cart on property.
• Able to stand, walk or sit for long periods, work indoors and outdoors in all weather, and lift up to 25 pounds alone and 50 pounds with help.
• Flexible schedule, including call duty on evenings, weekends and holidays; occasional travel to other properties or training may be required.

What we offer

• Hourly pay of $20.00 - $22.00, with possible weekly, monthly or quarterly bonuses depending on performance.
• Medical, dental, vision, disability and life insurance, plus a 401(k) with company match up to 6% after 6 months.
• Paid time off: 15 vacation days, 4 personal days, 10 sick days and 11 paid holidays, plus birthday off after 1 year.
• Paid parental leave, fertility benefit reimbursement up to $10,000, employee assistance program and onsite housing discount.
• 6-week paid sabbatical after 10 years of service.