Lead Supervisor – Retail Store

About the role

Coach is seeking a Lead Supervisor I to lead a store team, drive sales performance and deliver an exceptional customer experience. The role combines hands‑on leadership on the sales floor with the implementation of brand initiatives and operational excellence.

Key responsibilities

• Maintain a strong leadership presence on the sales floor to achieve sales targets.
• Act as a Brand Ambassador, embodying Coach values and increasing brand awareness.
• Monitor and analyze sales data, identify trends and recommend actions to improve store performance.
• Recruit, interview, train and evaluate team members, providing feedback and coaching.
• Enforce company policies, operational procedures and compliance standards.
• Support HR and conflict‑resolution needs in the absence of senior leadership.
• Promote a customer‑centric culture and mentor the team on clienteling strategies.

Required profile

• At least 1 year of experience managing a competitive retail environment at a supervisory level.
• Physical ability to lift, carry and move merchandise (regularly 25 lb, occasionally up to 50 lb).
• Strong business acumen and a growth mindset for personal and team development.

Required skills

What we offer

• Opportunity to work for a globally recognized fashion brand.
• Supportive, inclusive environment that values diversity.
• Career development and training programs.