Large Law Customer Success Manager – Kansas City / St. Louis

About the role

Join RELX’s LexisNexis Legal & Professional team as a Large Law Customer Success Manager. You will work directly with major law firms in the Kansas City and St. Louis area, helping them integrate AI‑driven drafting, research, analytics and workflow solutions into everyday practice.

Key responsibilities

• Manage a portfolio of large‑law accounts and act as the primary success lead.
• Build trusted‑advisor relationships with firm stakeholders and create tailored success plans.
• Drive adoption, workflow transformation, retention and usage growth of LexisNexis solutions.
• Partner with Client Managers, Sales, Product, Marketing and Enablement on account planning, business reviews and renewal support.
• Guide firms through change‑management and value‑realization initiatives.

Required profile

• Executive presence with strong commercial acumen.
• Proven ability to engage senior legal stakeholders.
• Experience in legal workflow transformation and technology adoption.
• Understanding of AI applications in legal work.
• Consultative, value‑focused customer‑success mindset.

Required skills

What we offer

• Opportunity to work with cutting‑edge AI and analytics tools in the legal sector.
• Collaboration with a global team of technologists and data scientists.
• Competitive benefits and professional development resources.