Laboratory Department Secretary

About the role

The Laboratory Department Secretary provides essential clerical support to ensure timely processing, reporting and delivery of laboratory test results. Working closely with physicians, phlebotomists, lab technicians and other staff, the role coordinates specimen collection, manages test orders and assists with billing and safety compliance.

Key responsibilities

• Receive, prioritize and route phone and written lab test orders (STAT, NOW, routine) to the appropriate phlebotomy and laboratory teams.
• Process anatomical and clinical lab reports, file and retrieve patient test results, and distribute results to physicians, nurses and unit clerks.
• Field inquiries about laboratory test requirements, turnaround times and specimen specifications.
• Prepare billing changes, verify inventory levels and place orders for lab supplies as directed.
• Maintain laboratory safety standards, report hazards and assist in training staff on safe practices.
• Coordinate courier services for specialized reference lab samples and arrange patient re‑draws when needed.
• Monitor and report any malfunctioning office equipment to the supervisory team.

Required profile

• Strong organizational skills with the ability to handle multiple telephone calls and tasks simultaneously.
• Excellent communication skills for interacting with physicians, nurses, patients and external laboratories.
• Willingness to work flexible hours and adapt to changing priorities.
• Commitment to follow laboratory safety rules and maintain a clean, safe work environment.

Required skills

• Proficiency in using laboratory information systems and standard office software.
• Knowledge of laboratory safety protocols and specimen handling procedures.