Key Account Manager – Major National Accounts

About the role

KONE is seeking an experienced Key Account Manager to own major national accounts, driving retention, growth and value while ensuring customer performance goals are met or exceeded.

Key responsibilities

• Serve as primary contact for core accounts, managing needs, performance, escalations and relationship health.
• Develop and execute strategies for customer retention, revenue growth, profitability and expanding KONE’s share of wallet.
• Partner with branches, districts and regional teams to align expectations, resolve issues and deliver a consistent experience.
• Maintain deep understanding of contracts, ensuring alignment with scope, pricing, terms, equipment and locations.
• Identify and advance opportunities across service, repairs, modernization and new equipment, coordinating with field and sales teams.
• Develop proactive account and asset plans based on customer priorities, equipment needs and long‑term capital plans.
• Analyze account performance, financial results, risks and opportunities; present business reviews to customers and internal stakeholders.
• Build trusted relationships with senior decision‑makers and strengthen KONE’s position as a strategic partner.

Required profile

• Bachelor’s degree in a related field or 7‑10 years senior account/sales management experience.
• Understanding of sales and operations across all business lines, strong financial acumen and excellent collaboration skills.
• General management experience is desirable.

What we offer

• Competitive salary with a national range of $152,600‑$200,235 (Lisle range $163,300‑$214,305) plus a 60/40 annual bonus plan.
• Flexible work schedule and remote work option.
• 401(k) employer match and non‑elective contribution.
• Comprehensive medical, dental, vision and prescription coverage.
• Well‑being programs, HSA, FSAs, and employee assistance.
• Paid parental, family and medical leave, plus paid time off and holidays.
• Life, AD&D, short‑ and long‑term disability, critical illness and other insurance options.
• Tuition reimbursement, commuter benefits and KONE Credit Union membership.