IT Support Technician

About the role

We are looking for an IT Support Technician to deliver deskside, OSS and FSO technical assistance across a range of devices and equipment. The role focuses on ensuring high‑level customer satisfaction through prompt, effective troubleshooting and clear communication.

Key responsibilities

• Provide on‑site (deskside) support for desktop PCs, laptops, tablets and smartphones.
• Maintain and troubleshoot desk telephony, audio‑visual equipment and communications‑room devices.
• Install, configure and test software applications and operating systems according to company standards.
• Perform desk cabling and hardware installations, ensuring compliance with established guidelines.
• Diagnose and resolve non‑recurring technical issues, maintaining service level agreements (SLAs).
• Document incidents and solutions, delivering clear written and verbal updates to users.

Required profile

• Strong verbal and written communication skills in the local language.
• Customer‑focused attitude with a commitment to high satisfaction levels.
• Ability to work independently while adhering to standards and SLAs.

Required skills

• Desktop PC hardware support
• Laptop hardware support
• Tablet and smartphone support
• Desk telephony troubleshooting
• Audio‑visual equipment maintenance
• Communications‑room device handling
• Desk cabling and hardware installation
• Software installation and configuration
• Operating system and application troubleshooting