IT Support Specialist

About the role

GA Telesis is seeking an IT Support Specialist to join its Helpdesk team in Medley, FL. Reporting to the Director of Information Technology, you will ensure efficient, safe, and productive use of technology across the company, supporting both business goals and employee needs.

Key responsibilities

• Support service personnel in installing hardware and peripheral components (monitors, keyboards, printers, disk drives) on user premises.
• Load and configure specified software packages, including operating systems and office applications.
• Verify system operation through commands, observation, and feedback.
• Provide instructions on proper use and maintenance of equipment, software, and manuals.
• Respond to client inquiries, diagnose hardware, software, and user issues.
• Coordinate activities with the help‑desk, network services, and other IT groups.
• Escalate major hardware problems to service personnel for correction.

Required profile

• Bachelor’s degree or equivalent combination of education and 1‑2 years of relevant experience supporting a multinational organization.
• Professional demeanor with the ability to deliver exceptional support.
• Strong communication and collaboration skills.

Required skills

• Experience with Office 365.
• Proficiency in maintaining Microsoft Windows environments.
• Familiarity with Quantum ERP (preferred).

What we offer

• Opportunity for career progression into administration or software development.