IT Support Specialist

About the role

Mapbox is seeking an IT Support Specialist to join its Washington, D.C. office. The role supports a fast‑growing employee base, ensuring that corporate technology is reliable, secure, and easy to use across the organization.

Key responsibilities

• Manage inbound support tickets, incidents, and chat requests, meeting defined service level agreements.
• Provide in‑person and remote assistance to employees, guiding them on corporate tools and best practices.
• Facilitate new‑hire onboarding and oversee the full employee IT lifecycle.
• Maintain and improve the office LAN, Wi‑Fi, audio‑visual, conferencing, and computing infrastructure.
• Identify ticket trends, develop automation, and implement process improvements to reduce risk.
• Secure configuration and access management for production endpoints in AWS, GitHub, Google Cloud, G Suite, Okta, and related systems.
• Participate in weekly sprints, IT projects, and documentation of solutions and knowledge base articles.

Required profile

• Strong customer‑service mindset with the ability to communicate technical concepts clearly.
• Experience supporting end‑users in a corporate environment.
• Ability to work collaboratively with a distributed IT team across multiple time zones.
• Attention to detail and a proactive approach to problem solving.

Required skills

• AWS
• GitHub
• Google Cloud
• G Suite
• Okta
• LAN/Wi‑Fi networking
• Audio‑visual and conferencing systems
• Ticketing system usage