IT Support Specialist II

About the role

The IT Support Specialist II provides day‑to‑day technical assistance for enterprise computer systems, desktops, and peripherals in a fast‑paced legal environment. You will resolve end‑user requests, troubleshoot hardware and software issues, document solutions, and deliver training to staff.

Key responsibilities

• Respond to, document, and resolve end‑user support tickets.
• Troubleshoot and repair hardware and software problems.
• Deploy, configure, and maintain enterprise hardware, software, peripherals, and presentation systems.
• Construct and manage software configurations across the organization.
• Liaise with vendors and external support contacts.
• Develop and implement device‑management and backup strategies.
• Create and update user manuals; train new and existing employees.
• Perform other duties as assigned.

Required profile

• Bachelor’s degree in Computer Science, Information Technology, or 2+ years of relevant experience.
• CompTIA A+ certification.
• Proven experience as an IT Support Specialist II or similar role.
• Strong interpersonal and customer‑service skills.
• Ability to prioritize tasks in a high‑pressure environment.
• Attention to detail and self‑motivation.

Required skills

• CompTIA A+ certification.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Proficiency with popular operating systems (Windows, macOS, Linux).
• Experience with software applications and remote connection tools.
• Data backup, management, and restoration capabilities.
• Device‑management strategy development.
• Understanding of regulatory, security, and privacy standards (HIPAA/HITECH, ISO 27001).