IT Help Desk Technician

About the role

Enterfusion is hiring an IT Help Desk Technician for its Technical Support department in downtown Orlando. You will be the first point of contact for clients facing technical difficulties, providing prompt troubleshooting and excellent customer service. The role is full-time, non-exempt and salaried, with about 40 hours per week, and may involve planned travel of up to 25% of workdays.

Key responsibilities

• Provide technical support by phone, email and in person.
• Troubleshoot hardware and software issues on desktops, laptops and mobile devices.
• Set up new employee workstations and document solutions in the ticketing system.
• Escalate complex issues to senior IT staff and help with software upgrades, equipment inventory and procurement.
• Take part in IT projects, prioritize service tickets and recommend hardware to the sales team.
• Configure computers, software and networks, upgrade hardware and remove viruses.
• Ensure proper backups, administer servers, desktops, printers and network devices, and deploy software.

Required profile

• Strong technical knowledge of computer systems, mobile devices and tech products.
• Familiarity with Windows and macOS and common software applications.
• Exceptional teamwork, communication and customer service skills, with efficient troubleshooting.
• Excellent written and verbal communication, attention to detail and good phone etiquette.
• Experience supporting at least one of: AWS cloud services (S3, EC2, VPC) or Microsoft Azure; Windows 2012 Server or newer Active Directory; enterprise network equipment; VoIP (Asterisk, Switchvox, Cisco Unified Communications); Ubiquiti or Cisco Wi-Fi; Microsoft O365 management and migrations; Windows 10 or 11 desktop support.
• IT certifications such as CompTIA A+ are desirable.

What we offer

• Annual salary of $48,000-$65,000 depending on experience.
• Paid vacation, health insurance (two Florida Blue plans, with employer contribution and spouse/dependent coverage), and company-paid life insurance.
• Short- and long-term disability insurance.
• SIMPLE IRA with employer matching.
• Reimbursement for certifications and training support.