IT Coordinator

About the role

Arden Wood is looking for a part-time IT Coordinator in San Francisco. The person will handle day-to-day staff computer needs and issues and coordinate and oversee resolution with the computer support company (PCS). They will also move specific technology projects forward, provide oversight and follow-up, and act as the onsite project manager while work is underway.

Key responsibilities

• Lead Arden Wood's side of assigned IT projects, from planning and scheduling through testing and completion.
• Coordinate computer and equipment upgrades with PCS.
• Work with PCS to assess recurring Wi-Fi, internet and bandwidth concerns.
• Help evaluate and coordinate a possible telephone system upgrade.
• Keep leadership informed of progress, decisions, risks and next steps.
• Communicate patiently and clearly with employees during technology changes.
• Provide onsite assistance, monitor and escalate support requests, and coordinate day-to-day technology needs and larger projects through completion.

Required profile

• Experience coordinating IT projects, equipment upgrades or vendor-supported implementations.
• Ability to work onsite and respectfully within Arden Wood's Christian Science environment.
• Experience with a managed IT provider, telephone system project, or residential or nonprofit setting is helpful.

Required skills

• Working understanding of computers, networks, internet connectivity and telecommunications.
• Strong organization, follow-through, problem-solving and customer service skills.
• Ability to work with technical vendors and explain their recommendations to people without an IT background.