Internal Communication Analyst

About the role

World Business Lenders is a U.S.-based company providing short-term real estate collateralized commercial loans to small and medium-sized businesses, and it manages loan portfolios and non-performing loan pools. It is hiring an Internal Communication Analyst as a fully remote contractor, working 9:00 AM to 6:00 PM Eastern Time, Monday to Friday. The analyst keeps employees informed through the People Department SharePoint/intranet, maintains organizational charts, drafts company-wide announcements and develops policies and SOPs, and uses data and automation to streamline recurring communications.

Key responsibilities

• Maintain the SharePoint/intranet so policies, SOPs, templates and resources stay accurate, organized and accessible.
• Keep current, transitional and future organizational charts up to date and coordinate changes with Information Operations and the People Department.
• Draft, coordinate and distribute company-wide announcements such as new hires, promotions, departmental changes and terminations.
• Draft, update and maintain policies and SOPs for every department with input from department heads.
• Review team workflows and build reports or automated flows that save time.

Required profile

• Bachelor's degree in Business Administration, Communications, Industrial Engineering or a related field.
• Experience in internal communications, HR operations or business operations, including drafting and distributing company-wide communications.
• Background in data analytics, business intelligence or reporting is preferred.
• Exceptional written and verbal English; ability to adapt tone for employees, managers and leadership.

Required skills

• Power BI: building and maintaining reports and dashboards.
• Advanced Excel: formulas, lookups, pivot tables, data validation and data cleaning.
• Power Automate or comparable tools for automated workflows.
• SharePoint site management, including document libraries and access permissions.
• Power Query is a plus; graphic design tools such as Canva or Adobe Creative Suite are a plus.

What we offer

• Compensation in USD.
• Paid time off (PTO).
• Fully remote work environment.