Intake and Assessment Supervisor

About the role

Families & Youth Innovations Plus (FYI+) in Las Cruces is hiring a full-time Intake and Assessment Supervisor. The supervisor leads day-to-day operations of the Intake and Assessment Department, supervising Intake Specialists and Assessment Therapists and coordinating with the Manager so participants move smoothly from first contact through assessment and program assignment. The role also supports crisis walk-ins, ensures accurate and confidential documentation, and keeps Streamline EHR data current. It is a new, evolving role serving a diverse population, including LGBTQ+, marginalized, BIPOC, homeless and justice-involved individuals.

Key responsibilities

• Supervise Intake Specialists with case consultation, referral support, individual and team supervision, and coaching
• Manage personnel functions: hiring, on-boarding, scheduling, performance evaluations
• Monitor referral queues, intake volume and turnaround times, and act as escalation point for urgent or crisis referrals
• Screen, de-escalate and safety-plan crisis walk-ins, following agency SOPs
• Coordinate with Assessment Therapists and the Clinical Manager on diagnostic assessment scheduling
• Track referral-to-intake and intake-to-assessment timelines for department and CCBHC reporting
• Keep Streamline EHR registrations, referrals and scheduling accurate and complete
• Train staff on SOPs, scripts, forms and workflows; review documentation for HIPAA and 42 CFR Part 2 compliance; run chart audits and quality assurance reviews
• Represent the department in treatment team meetings, handle escalated participant concerns and staff conduct issues, and coordinate warm handoffs and community referrals
• Provide on-call or after-hours coverage and take part in quality improvement activities

Required profile

• Bachelor's degree in Social Work, Counseling, Psychology or a related human-service field (Master's preferred); or four years of relevant experience
• At least three years in behavioral health intake, triage, case management or related direct service
• One year of supervisory or team-coordination experience preferred
• Experience with both adults and youth; bilingualism preferred

Required skills

• Knowledge of behavioral health conditions, crisis response and community resource networks
• Streamline EHR

The role may involve in-person work in homes, schools, offices and community sites, on-camera online work, non-traditional hours and on-call coverage.