INR Customer Care Representative – Patient Support

About the role

As an INR (International Normalized Ratio) Customer Care Representative you will be the primary point of contact for patients enrolled in Philips’ Remote INR Testing Program. You will guide patients through reporting their test results, troubleshoot their testing meters, and ensure timely communication with physicians to keep patients on track with their health goals.

Key responsibilities

• Handle inbound calls from patients, accurately collect and document INR test results in patient accounts.
• Assist patients in ordering required testing supplies to maintain uninterrupted care.
• Provide troubleshooting support for patient testing meters, identifying and resolving technical issues.
• Make outbound calls to physicians’ offices to communicate out‑of‑range results and coordinate follow‑up.

Required profile

• High School Diploma or GED.
• At least 1 year of customer service experience; call‑center experience preferred.

Required skills

• Proficiency with Microsoft Office applications.
• Strong technical aptitude and ability to navigate multiple computer systems.

What we offer

• Competitive hourly pay ranging from $20 to $31.
• Comprehensive benefits including generous PTO, 401(k) match up to 7 %, HSA contributions, stock purchase plan, and education reimbursement.