Infrastructure Support Engineer

About the role

CodeMettle, a provider of data management software for network, communications and process management serving defense, government and communications providers, is hiring an Infrastructure Support Engineer in Atlanta. The engineer is the first line of support for internal engineering platforms, keeping developers productive by answering requests, troubleshooting issues and maintaining the tools teams use daily, working alongside DevOps engineers.

Key responsibilities

• Provide first-line technical support to engineers, triaging and resolving support tickets and Slack messages about services such as GitLab, Nexus and build environments, escalating unresolved issues with clear notes.
• Create and maintain documentation, runbooks and FAQs to improve engineer self-service.
• Help install, upgrade, patch and monitor Kubernetes, git servers, artifact repositories, hypervisors and other infrastructure, where possible as code.
• Troubleshoot failed builds and deployments, manage user access and permissions, and improve CI/CD pipelines under the guidance of senior engineers.
• Script repetitive tasks such as account provisioning, environment resets and host configuration.
• Set up, image and maintain workstations, servers and network equipment in the office and lab.
• Monitor system health, respond to alerts and assist with maintenance, patching, upgrades and backups.
• Collaborate with security, engineering and operations teams and contribute to automation and Infrastructure as Code efforts.

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related field, or at least 2-4 years of relevant experience in IT support, help desk, systems administration or DevOps.
• Hands-on exposure to Linux, networking fundamentals and scripting, and enjoyment of self-hosting and tinkering.
• Ability to explain technical issues clearly in writing and conversation, and to work with cross-functional teams.
• On-site presence in the office at least 3 days per week on a hybrid schedule; able to lift small equipment up to 20-25 pounds.
• U.S. citizenship is required to access CodeMettle systems.

Required skills

• Working knowledge of Linux and basic networking (TCP/IP, DNS, DHCP, firewalls).
• Basic scripting in Bash, Python, PowerShell or similar.
• Nice to have: Golang, Java, Python, JavaScript, TypeScript, Scala tooling; Ansible and Terraform; Docker, Kubernetes, Git and CI/CD concepts; ticketing or help desk experience; CompTIA A+, Network+, Linux+ or CKA certification.