HR Services Administrator II

About the role

The HR Services Administrator II joins Staples' Human Resources team to provide top‑tier support for associate inquiries across payroll, benefits, and employee relations. This role is highly customer‑focused, handling a high volume of requests through phone, email, and other channels while maintaining a 24‑hour resolution target.

Key responsibilities

• Respond to associate questions regarding HR, benefits, payroll, workers’ compensation, leave of absence, and unemployment.
• Navigate multiple HR systems simultaneously to process inquiries accurately and efficiently.
• Maintain detailed records and ensure issues are resolved within 24 business hours whenever possible.
• Support talent acquisition, talent management, and compensation initiatives as needed.
• Identify and recommend process improvements to enhance service delivery.

Required profile

• BS/BA in Business Administration or 1‑3 years of experience in a business, customer service, HR, or related environment.
• Exceptional customer service and communication abilities.
• Strong multitasking skills with high attention to detail.
• Ability to process high volumes of data accurately.
• Professional demeanor when handling sensitive or difficult situations.

Required skills