Help Desk Analyst 1

About the role

The State Accounting Office is seeking a Help Desk Analyst 1 to provide first‑line technical support for Workday, Concur and related applications. This entry‑level position serves as the initial contact for voice calls and service requests, triaging inquiries and ensuring timely resolution.

Key responsibilities

• Answer voice calls and respond to service request tickets related to Workday Financials, Human Capital Management and Concur.
• Evaluate customer requests, analyze issues, and determine appropriate actions using Oracle CRM and internal knowledge bases.
• Enter and update employee data across Workday HCM, Financials modules and the Concur travel system.
• Monitor trends, adhere to KPI metrics and participate in required security training.

Required profile

• High school diploma or GED with at least six months of customer‑service experience.
• Ability to listen, comprehend and clearly communicate technical information to users.
• Legal authorization to work in the United States without employer sponsorship.

Required skills

• Workday (HCM and Financials modules)
• Oracle Customer Relationship Management (CRM) application
• Concur travel and expense system
• Microsoft Office suite (Word, Excel, Outlook, Teams) and internet browsers