Healthcare Appointment Setter - Telehealth Services

About the role

OSA Global Staffing is looking for a highly organized, detail-oriented and patient-focused Healthcare Appointment Setter to support its telehealth operations. The role covers scheduling patient consultations, coordinating appointments with medical providers and making sure patients are ready for their virtual visits. It is a remote position.

Key responsibilities

• Serve as the first point of contact for patients, helping them schedule telehealth appointments and answering general questions about the consultation process
• Contact patients by phone, email or messaging to schedule, confirm and reschedule appointments
• Coordinate physician availability and patient schedules so appointments are booked accurately and efficiently
• Collect and verify patient information (name, contact details, date of birth) and conduct basic patient intake, such as reason for visit, symptoms and current medications
• Explain the telehealth process and give patients instructions on accessing their virtual consultations
• Send confirmations, reminders and follow-ups to reduce missed appointments
• Maintain accurate patient and appointment records in the EHR/EMR or scheduling system, monitor calendars and resolve conflicts
• Follow up on missed or unconfirmed appointments and escalate patient concerns to the appropriate healthcare professional without giving independent medical advice
• Keep patient information confidential in line with HIPAA and work with physicians, medical assistants and administrative teams

Required profile

• Previous experience as a Healthcare Appointment Setter, Medical Scheduler, Patient Coordinator, Medical Receptionist or similar healthcare administrative role
• Excellent written and spoken English, with strong phone communication skills
• Familiarity with medical terminology, common health conditions and basic healthcare procedures
• Ability to work independently, manage daily scheduling targets and collaborate with healthcare teams
• Bilingual English-Spanish is a plus; previous experience with patient follow-ups and appointment confirmations is a plus

Required skills

• Experience with EHR/EMR systems, appointment scheduling software or healthcare CRM platforms
• Ability to manage multiple appointment calendars and coordinate provider availability
• Preferred: eClinicalWorks (ECW) or similar software, experience scheduling for U.S. providers or telehealth services, and knowledge of HIPAA

What we offer

• Opportunity to work on diverse and exciting projects
• Supportive and collaborative work environment
• Weekly payments
• Weekends off