Guest Services Leader

About the role

The Guest Services Leader supervises store employees and oversees daily operations at a Pilot travel center. This full‑time position ensures a high‑quality customer experience while keeping the facility well‑maintained and running smoothly.

Key responsibilities

• Supervise hourly team members and coordinate shift activities.
• Maintain store cleanliness, safety, and overall operational standards.
• Assist managers with tasks that keep the facility running efficiently.
• Deliver excellent customer service and uphold the company’s quality standards.

Required profile

• Previous experience or working knowledge of retail operations.
• Strong customer‑service orientation and ability to foster a customer‑focused culture.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Willingness to undergo a background check.

Required skills

• Proficiency with a calculator, computer, and standard retail equipment.

What we offer

• Fuel discount.
• Nation‑wide medical, dental, and vision plans.
• 401(k) retirement plan.
• Flexible Spending Accounts, adoption assistance, tuition reimbursement.
• Flexible schedule and weekly pay.