Guest Service Representative – Front Desk (Part‑Time)

About the role

We are seeking a friendly Guest Service Representative to join our front‑desk team at a hotel managed by Raymond Management. This part‑time position is the first point of contact for guests, ensuring every stay begins and ends with a warm, professional experience.

Key responsibilities

• Greet guests during check‑in and check‑out, handling payments and room assignments.
• Respond to guest inquiries, requests, and reservations with accuracy and courtesy.
• Coordinate with Housekeeping, Maintenance, and Sales teams to resolve issues promptly.
• Maintain daily front‑desk operations, including logging transactions and addressing any guest concerns.

Required profile

• Positive attitude with strong customer‑service orientation.
• Ability to multitask in a fast‑paced environment.
• Excellent communication skills and a professional demeanor.
• Willingness to stand for extended periods.
• Prior hotel or customer‑service experience is a plus, but training is provided.

Required skills

• Basic computer skills.

What we offer

• Team‑focused culture with on‑the‑job training and growth opportunities.
• Paid vacation, sick leave, bereavement, jury duty and holiday pay at time‑and‑a‑half.
• Employee recognition programs and referral bonuses.
• Travel discounts on hotel rooms and paid volunteer time.
• Access to an Employee Assistance Program with mental‑health resources.