Guest Service Agent

About the role

The Guest Service Agent greets, registers and assists guests in a friendly, courteous manner while upholding hotel brand and sustainability standards. This front‑desk position is the first point of contact for guests and plays a key role in delivering a memorable stay.

Key responsibilities

• Welcome guests, register them, assign rooms and verify payment methods.
• Make, confirm and modify reservations using the PMS system.
• Compute bills, collect payments, provide change and handle cash‑handling tasks.
• Respond promptly to guest requests, resolve complaints or escalate to a supervisor.
• Secure guests' valuables in the hotel safe or safe‑deposit boxes.
• Assist with luggage, breakfast service and other duties during peak periods.
• Maintain accurate bookkeeping, balance accounts and conduct audits.

Required profile

• High school diploma or equivalent (preferred).
• Previous customer service experience or equivalent training.
• Ability to stand for extended periods, lift up to 25 lb and perform physical tasks.
• Willingness to work varied schedules, including holidays, weekends and alternate shifts.

What we offer

• Competitive hourly wage of $18.00.
• Medical, dental and vision health insurance.
• Paid time off, 401(k) with company match and daily pay.
• Free basic life insurance and employee assistance programs.
• Travel discounts, commuter benefits and wellness resources.