Guest Service Agent

About the role

The Guest Service Agent greets, registers and assists guests in a friendly, courteous manner while upholding hotel, brand and sustainability standards. This position serves as the first point of contact for guests and plays a key role in delivering a memorable stay.

Key responsibilities

• Greet guests, register them, assign rooms and verify payment methods.
• Make, confirm and modify reservations using the PMS system.
• Compute bills, collect payments, handle change and secure valuables.
• Respond promptly to guest requests, resolve complaints or elevate to a supervisor.
• Assist in the breakfast area or with luggage during peak periods.
• Maintain accurate bookkeeping, balance accounts and conduct audits.

Required profile

• High school diploma or equivalent (preferred).
• Previous customer service experience or equivalent training.
• Knowledge of PMS systems is preferred.

What we offer

• Competitive wages for full‑time and part‑time positions.
• Medical, dental and vision health insurance.
• Paid time off and 401k company match.
• Daily pay and free basic life insurance.
• Access to TELUS Health, travel discounts, commuter benefits and wellness programs.