Guest Service Agent (Front Desk)

About the role

Hyatt Regency Deerfield is looking for a friendly, dependable Front Desk Agent to deliver exceptional service from guest arrival through departure. The role requires prior hotel front‑desk experience and a professional, welcoming approach.

Key responsibilities

• Welcome guests, manage check‑in and check‑out accurately and efficiently.
• Handle reservations, room assignments, payments and guest accounts.
• Answer calls, respond promptly to guest questions and requests.
• Resolve guest concerns professionally and involve management when needed.
• Coordinate with Housekeeping, Engineering and other departments to ensure rooms are ready and guest needs are met.
• Communicate hotel amenities, services and local recommendations.
• Follow cash‑handling, security and guest‑privacy procedures.
• Maintain accurate shift records and communicate outstanding issues during handoffs.

Required profile

• Prior hotel front‑desk experience (required).
• Experience using a hotel property management system; Hyatt experience preferred.
• Strong customer‑service, communication and problem‑solving abilities.
• Accuracy when processing payments and handling guest information.
• Ability to multitask and remain composed during busy periods.
• Professional, welcoming demeanor and reliable attendance.
• Flexible schedule availability, including evenings, weekends and holidays.