Guest Service Agent – Embassy Suites Tampa Downtown

About the role

As a Guest Service Agent at Embassy Suites Tampa Downtown, you will be the first point of contact for guests, ensuring a warm welcome and a seamless stay from check‑in to check‑out.

Key responsibilities

• Greet guests, complete check‑in, verify details, assign rooms, issue keys and provide welcome materials or bell service assistance.
• Process check‑out by verifying charges, handling payments, issuing receipts and accurately using the point‑of‑sale system.
• Provide comprehensive information about hotel offerings, room types, rates, promotions and local area attractions.
• Promote hotel amenities and services through up‑selling techniques to maximize revenue.
• Respond to guest requests, resolve concerns promptly and manage communications effectively.

Required profile

• Passion for delivering hospitality with warmth and light.
• Integrity – consistently doing the right thing.
• Leadership – inspiring others.
• Teamwork – collaborating for the best outcomes.
• Ownership – taking accountability for results.
• Urgency – acting with discipline to make a lasting impact.

Required skills

• Proficiency with a point‑of‑sale (POS) system.