Global Operations Manager

About the role

The Global Operations Manager will oversee global service contracts for US‑based clients, coordinating delivery across multiple Bosch locations. This role focuses on maximizing resources, ensuring customer satisfaction, and meeting operational quality and profitability targets.

Key responsibilities

• Serve as the single point of contact for customers and Bosch delivery sites.
• Negotiate, maintain, and adjust service contracts, including change proposals.
• Define, monitor, and steer reporting, KPIs, and best‑practice standardization.
• Forecast, report, and innovate service delivery and project development.
• Organize and plan resources to meet service level agreements and business objectives.
• Act as escalation point for customer communications regarding incidents, changes, and requests.
• Lead, motivate, and develop team members.
• Manage implementation of changes, projects, and go‑lives.
• Participate in continuous‑improvement initiatives to optimize procedures and resources.

Required profile

• Master’s degree in Operations Management, Business Management, or equivalent experience in a Service Center environment.
• At least 5 years of operations management experience, including forecasting, scheduling, real‑time operations, and team coaching/supervision.

Required skills

What we offer

• Opportunity to work for a global leader in technology and services.
• Collaborative environment that encourages innovation and professional growth.
• Competitive benefits and work‑life balance initiatives.