Front Office Supervisor

About the role

We are seeking a dynamic Front Office Supervisor to lead our front desk team and ensure exceptional guest experiences. This position acts as Manager on Duty during assigned shifts, overseeing operations, safety, and service continuity.

Key responsibilities

• Oversee daily front desk operations, reconcile financial transactions, and verify revenue, payments, taxes, and adjustments.
• Deliver seamless check‑in and check‑out experiences, engage directly with guests, and resolve concerns promptly.
• Lead, coach, and develop front desk associates and night audit staff, ensuring professionalism and accountability.
• Uphold brand standards, monitor mobile check‑in/out, guest cases, and service metrics.
• Act as Manager on Duty, responding to guest issues, emergencies, and operational needs while maintaining safety and security.

Required profile

• Previous front office or hotel operations experience, supervisory experience preferred.
• Strong leadership, communication, and problem‑solving abilities.
• Detail‑oriented with solid understanding of hotel financial processes.
• Passion for guest service and creating memorable experiences.
• Flexibility to work evenings, weekends, and holidays.