Front Office Supervisor

About the role

The Front Office Supervisor oversees daily front‑office operations at Clinica Romero, ensuring efficient client service and coordination with the Operations team. This position reports to the Clinic Office Manager and supports the Operations Director in administrative tasks.

Key responsibilities

• Implement and coordinate front‑office services, supervising staff and volunteers.
• Submit program and service reports to administrators and participate in planning meetings.
• Ensure compliance with HIPAA and maintain confidentiality of patient information.
• Evaluate employee performance, conduct interviews, and assist with hiring.
• Oversee client intake, eligibility, billing, and medical record maintenance.
• Develop staff schedules, generate provider appointment sheets, and train front‑office personnel.

Required profile

• High school diploma or equivalent; two years of medical office experience preferred.
• Strong customer‑service orientation, reliability, punctuality, and organizational skills.
• Ability to handle multiple tasks in a busy environment and work under pressure.
• Flexible availability for evenings and weekends.

Required skills

• Proficient verbal and written communication in English and Spanish.
• Basic computer proficiency for scheduling and documentation.