Front Office Assistant – Patient Services

About the role

The Front Office Assistant provides friendly, courteous, and confidential support to patients, ensuring a positive experience at Clinica Romero. This role handles scheduling, patient flow, and clerical tasks while adhering to the clinic’s mission and policies.

Key responsibilities

• Greet patients, answer questions, and direct them to the appropriate departments.
• Register patients for appointments, including walk‑ins, using the clinic’s EMR system.
• Enter and update patient demographics, guarantor information, and insurance coverage in the EMR.
• Verify eligibility for Medi‑Cal, health plans, and other programs via web portals and scan related documents.
• Perform daily appointment reminder calls and send text reminders through WELL Health.
• Collect co‑payments in cash, check, or credit card and reconcile petty cash daily.
• Handle incoming calls, take messages, and provide information to other departments.
• Assist with translation for Spanish‑speaking patients and support PCP changes when needed.

Required profile

• High school diploma or equivalent.
• Bilingual in English and Spanish.
• Experience in medical billing, EMR systems, and basic office administration.
• Ability to work evenings and weekends and travel between clinic sites.

Required skills

• EMR system proficiency (EPIC preferred).
• Microsoft Outlook and Microsoft Office suite.
• Typing speed of at least 35 WPM.
• Customer service, communication, and detail‑orientation.